Web-Based Learning Management Systems Deployed In Customer Support Settings

In many respects, e-learning has matured as a technology and industry. Today we will look at how web-based learning management systems can be used as part of the customer support function in a company or organization.
what is a learning management system?
learning management systems (lmss) is the Internet software application platforms used to plan, implement and assess learning processes related to online and offline training management and performance management. Lmss provide coach in the way that content creation and delivery, and monitoring of learners participation, and assess the performance of students. They also provide learners with the ability to use interactive features such as Threaded discussions, web conferencing, and discussion forums, and other means of communication. What
where learning management systems used in customer support settings?
lmss being used in trade between firms, and the high value-added, technology-oriented business environments in industries such as telecommunications, advanced electronic technology, semiconductor manufacturing, insurance, banking, manufacturing and medical products, and others. Learning management systems used in customer support settings because they can be a cost-effective solution for providing customer support and performance for the company& 39;s products and services.
why is it cost-effective to use lms of your customer support operation?
learning management systems can be used to establish a library on the Internet devoted to sessions that show how to use your products and services. Track will be completed in, so you do not pay every three months to print new products, manuals and handbooks support.
lmss can be used to track and monitor your customers, instead of using a set of data tables. This is very effective in scenarios where we must be certified clients to use your products and services. Learning management system can be set up to notify the user when the leave is set to expire using email problem so that they recertify your product.
what other features in learning management systems can be used for customer support function?
a lms comes with a good help desk feature that can be used for 24 / 7 customer support. Learning management systems can have a network of integrated conferencing technology that could be used in a number of ways to support customers such as synchronous training used in the implementation of the product; Web conference on a set of new features that can be archived for later viewing; actual, and the - the spot - technical -- Support use " share your desktop & quot; feature your own so that the technical to go and rectify any problems necessary; and more.
lmss can be built in the survey tool that allows you to query your customers with learning outcomes stored in the database management systems for use later. Learning management systems can be a single sign-on/e-commerce registration feature that can be used to sell add - features. It also may be events management / Add the logistics - the application of this can help you manage all of your off-site to site and customer support training, and much more.
a company could achieve effective planning of resources and substantial cost savings through the use of learning management systems in customer support settings. Greater gains in productivity and cost savings can be achieved using a learning management system in a hosted business model. Virtual Customer Support campus is set up to have the same look and feel as the company on the Internet. Since the customer support campus is hosted and maintain the systems learning management service providers, but the company paid for preparation, and the level of the desired function, and use. In conclusion, and a web-based learning management systems can be very useful, and cost-effective way to manage the company and the customer support function. vikki deloras



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